Payment Policy
Effective Date: 29 August 2026
At CBM Creations, we aim to provide our customers with a secure and convenient online payment experience.
1. Payment Gateway
All online payments made through our website are processed securely through HDFC Bank SmartGateway.
The payment methods available at checkout may include the options supported by the payment gateway, such as credit cards, debit cards, UPI, net banking, and other available online payment methods.
2. Online Payment Only
CBM Creations accepts online/prepaid payments only. Cash on Delivery (COD) is not available for any order placed through our website.
Customers are required to complete the payment at the time of placing the order. An order will be processed only after successful payment confirmation.
3. Payment Security
Payment transactions are processed through the secure payment gateway. CBM Creations does not store complete debit/credit card details, CVV, PIN, UPI PIN, OTP, or other sensitive payment credentials on its website.
Customers are advised not to share their OTP, PIN, password, or other confidential payment information with anyone.
4. Order Confirmation
Once the payment has been successfully completed and confirmed by our system, the order will be considered confirmed.
An order confirmation will be sent to the contact details provided by the customer during checkout.
5. Failed or Pending Payments
If the amount has been deducted from your bank account but the order has not been confirmed, please do not immediately make another payment.
The payment status may take some time to update. If your order is still not confirmed after the payment status is updated, please contact us with your order and payment details so that we can verify the transaction.
6. Duplicate Payments
If a customer accidentally makes multiple successful payments for the same order, the additional payment will be verified. Where applicable, the duplicate amount will be refunded to the original payment method.
7. Refunds
If a refund is approved in accordance with our Refund & Cancellation Policy, the applicable amount will be refunded to the original payment method used for the transaction.
The time taken for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank or payment service provider.
8. Unauthorized Transactions
If you notice an unauthorized or incorrect payment related to your order, please contact us immediately with the relevant transaction and order details so that we can investigate the matter.
9. Changes to This Payment Policy
CBM Creations reserves the right to update or modify this Payment Policy when necessary. Any changes will be published on this page with the updated effective date.
10. Contact Us
For payment-related queries, failed transactions, or payment discrepancies, please contact us through the contact details provided on our website.
CBM Creations
Email: creationscbm@gmail.com
Phone/WhatsApp: 9654852476
Website: cbmcreation.com