Return, Cancellation & Refund Policy
Effective Date: 29 August 2026
At CBM Creations, our products are carefully prepared and packed before dispatch. Please read this policy carefully before placing your order.
1. No Cancellation After Payment
All orders placed on our website are prepaid orders.
Once the payment has been successfully completed and the order has been confirmed:
The order cannot be cancelled by the customer.
Please carefully review your product selection, quantity, delivery address, contact details, and customization details before completing the payment.
2. No Refunds
CBM Creations does not offer refunds for orders once payment has been successfully completed, except where a refund is required under applicable law or is specifically approved by CBM Creations in exceptional circumstances.
Change of mind, incorrect product selection, or no longer wanting the product will not ordinarily qualify for a refund.
3. No Returns or Exchanges for Change of Mind
We do not accept returns or exchanges because of:
- Change of mind
- Incorrect product selection by the customer
- Ordering the wrong quantity
- Personal preference
- Colour preference where the product received is consistent with the product listing
- Minor variations in handmade products
- Minor differences in colour, texture, shape, or finish that may naturally occur in handcrafted products
4. Customised / Personalised Products
For customised or personalised products, customers must carefully check the spelling, name, initials, text, or other details entered at the time of placing the order.
Once payment has been completed and the customised order has entered processing or production:
No cancellation, return, exchange, or refund will ordinarily be accepted for customer-provided customization details.
If a customised product is incorrectly made due to an error on our part, please contact us so that we can review the matter.
5. Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible after delivery.
To help us investigate the issue, you may be required to provide:
- Order number
- Photographs of the product
- Photographs/videos of the packaging
- A description of the issue
- Any other information reasonably required for verification
After reviewing the issue, CBM Creations may, at its discretion and where applicable, provide an appropriate resolution such as replacement or another remedy in accordance with applicable law and our assessment of the issue.
Do not return any product without receiving prior confirmation from us.
6. Products Damaged During Delivery
Customers should inspect the package and product upon delivery where reasonably possible.
If the product appears damaged during transit, please contact us promptly with clear photographs/videos of the package and product so that the issue can be reviewed.
Resolution will be subject to verification and the applicable terms of the logistics/courier service.
7. Delivery Refusal or Failed Delivery
If an order is returned to us because the customer:
- Refuses to accept the delivery;
- Provides an incorrect or incomplete address;
- Provides an incorrect contact number;
- Is unavailable to receive the shipment despite reasonable delivery attempts; or
- Otherwise causes the delivery to fail,
the order will not automatically qualify for cancellation or refund.
Any further action will be considered on a case-by-case basis.
8. Payment Gateway or Transaction Issues
If your bank account is debited but your order is not confirmed due to a payment or technical issue, please contact us with your payment/transaction details.
We will verify the transaction status and take appropriate action based on the actual payment status.
9. No Unauthorised Returns
Products sent back to CBM Creations without prior approval may not be accepted or processed.
Customers must contact us first and obtain confirmation before sending any product back.
10. Customer Responsibility
Before making payment, customers are responsible for checking:
- Product details
- Product quantity
- Price
- Delivery address
- Contact information
- Customization details, where applicable
- Any applicable product-specific terms
Once payment is successfully completed, the order will be treated as confirmed and subject to this policy.
11. Statutory Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable Indian law.
12. Policy Changes
CBM Creations reserves the right to modify or update this Return, Cancellation & Refund Policy when necessary.
Any updated policy will be published on this page with the revised effective date.
13. Contact Us
For any issue concerning a damaged, defective, incorrect, or payment-related order, please contact us using the contact details provided on our website.
CBM Creations
Email: creationscbm@gmail.com
Phone/WhatsApp: 9654852476
Website: cbmcreation.com